A commercial invoice is one of the most important documents required for customs clearance in Australia. Australian Border Force (ABF) relies on the information provided on the commercial invoice to determine the correct customs value, tariff classification, duty, GST, and any applicable regulatory requirements.
Incomplete or inaccurate invoices are one of the most common causes of customs clearance delays, requests for additional information, and unnecessary costs.
At OnPoint Customs Solutions, we recommend reviewing your commercial invoice before shipment to ensure all required information is available for customs processing.
A commercial invoice should include:
Goods should be described accurately and in sufficient detail.
Avoid descriptions such as:
❌ Samples
❌ Parts
❌ Merchandise
❌ Accessories
❌ General Goods
Instead, use specific descriptions such as:
✔ Stainless steel water bottles
✔ Cotton men's t-shirts
✔ Plastic food storage containers
✔ Automotive brake pads
✔ LED light fittings
Detailed descriptions help customs authorities correctly identify the goods and assess any applicable regulatory requirements.
For each product, include:
The country where the goods were manufactured should be clearly stated for each product.
Examples include:
Country of origin information is essential for customs assessment and determining eligibility under applicable Free Trade Agreements.
Where available, include:
This information assists customs and biosecurity authorities during processing.
The agreed shipping terms should be stated on the invoice.
Examples include:
These terms assist in determining the correct customs value for imported goods.
One of the most common issues we encounter is importers providing a proforma invoice instead of a final commercial invoice.
A proforma invoice is generally not considered sufficient evidence of the final transaction value and may not be acceptable for customs clearance purposes.
Where possible, importers should obtain a final commercial invoice from their supplier before the goods arrive in Australia.
In some cases, overseas suppliers only issue a final tax invoice after the goods have been shipped or delivered.
Where this occurs, importers may be able to provide supporting documentation such as:
Providing these documents allows your customs broker to verify the products being imported and the value declared to customs.
The products, quantities, and values shown on the purchase order should match the information contained on the proforma invoice.
Importers should advise their customs broker if additional payments are made in connection with the imported goods.
These may include:
Depending on the circumstances, these payments may need to be considered when determining the customs value of the goods.
To avoid delays or post-clearance issues, importers should provide supporting documentation relating to these arrangements at the time of customs clearance.
Some of the most common issues we see include:
Many of these issues can be identified and corrected before the goods are shipped.
At OnPoint Customs Solutions, we recommend sending your commercial invoice and packing list to us before your goods are shipped.
A pre-shipment document review allows us to identify potential issues early and help ensure all necessary information is available before your cargo arrives in Australia. Our team can help identify documentation gaps, customs requirements, and permit obligations before your cargo reaches the border.
This simple step can save time, reduce clearance delays, and minimise unexpected costs.
