Frequently Asked Questions

We provide comprehensive freight forwarding and customs clearance services across Australia. This includes sea freight, air freight, import and export customs clearance, and full logistics coordination from origin to destination. 

A customs broker can help you navigate the complex regulations and paperwork involved in international trade, saving you time and money and reducing the risk of penalties or delays.

We handle a wide range of import and export cargo across multiple industries through our customs clearance and freight forwarding services.

This includes general freight, time-sensitive shipments, and regulated commodities requiring careful customs compliance.

With combined expertise in freight forwarding (sea and air) and in-house customs clearance, we ensure your cargo is managed efficiently from origin to destination.

Whether you are importing or exporting, we provide reliable logistics support for all types of shipments across Australia and international markets. 

We are based in Melbourne and provide freight forwarding and customs clearance services across all major Australian ports, including Sydney, Brisbane, Adelaide, and Perth, as well as international destinations.

What sets OnPoint Customs Solutions apart is our ability to provide a fully integrated freight forwarding and in-house customs clearance service under one roof. This allows for faster processing, improved communication, and fewer delays throughout the supply chain.

Our experienced team delivers tailored logistics solutions across sea and air freight, ensuring every shipment is managed with accuracy, compliance, and efficiency.

We focus on clear communication, personalised service, and end-to-end control of your cargo—making us a reliable partner for businesses involved in international trade across Australia.

We keep you informed every step of the way. Our transparent communication ensures you are updated on the progress of your valuable cargo.

Getting started is easy! Simply reach out to us through our contact page or give us a call. Our expert team will guide you through the process, assess your specific requirements, and provide personalised supplychain solutions tailored to your needs.